- ENQUIRY
Answers to your
questions
General Enquiries
01What will I get during the consultation, and how is my quotation determined?
During your 1–2 hour consultation, our design consultant will assess your existing bathroom, understand your lifestyle needs, preferences, and daily usage, and guide you through suitable design ideas for your space.
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Based on the discussion and your bathroom’s actual condition, we will prepare a detailed quotation and 3D design to help you visualise the proposed makeover clearly. This allows you to understand the work scope and design direction before making a decision.
02How long does a bathroom makeover usually take, and what could cause delays?
Your expected project duration will be confirmed after the site assessment, design approval, and finalisation of the work scope. Before work begins, you will receive a structured project schedule outlining the planned work stages and target handover date.
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The timeline may be affected by unexpected site conditions, condominium management requirements, additional work requests, or changes made during the project. Should the schedule be affected, your dedicated project lead will update you promptly and provide necessary action plans.
03Can I continue living at home during the bathroom makeover?
Yes. Muro’s dustless system is specifically designed for homeowners who wish to continue living at home during their bathroom makeover.
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We use protective pathways, sealed dust barriers, furniture protection, and active dust extraction to help contain dust and disruption within the work area. The team also manages the site carefully throughout the project to help maintain a clean and a liveable home environment.
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Some noise, temporary bathroom inaccessibility, and minor inconvenience should still be expected. Fret not, our team will explain the daily work schedule so you can plan your routine accordingly.
04How can I be confident that the completed bathroom will reflect the design I approved?
Every Muro makeover begins with a personalised design discussion based on your bathroom condition, lifestyle, preferences, and daily usage.
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Through material selection, space planning, and realistic 3D visualisation, you will be able to review the proposed design before work begins. The approved design, materials, and work scope then become the reference throughout the makeover, supported by structured quality checks during execution.
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Minor visual differences may occur due to actual site dimensions, lighting conditions, and natural material variations. Any necessary adjustments will be communicated clearly with homeowners.
05What happens if an unexpected issue arises during the project?
A dedicated project lead will oversee your makeover from scheduling through to final handover and remain your main point of contact throughout the project.
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When an unexpected issue arises, our team follows Muro’s 1–3–1 problem-solving approach: we identify the issue, evaluate three practical solutions, and recommend the most suitable direction based on safety, functionality, design, cost, and long-term value.
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The options and potential impact will be explained clearly so you can make an informed decision before any additional work proceeds.
Warranty & Refund
01What does Muro’s warranty cover after handover?
Muro’s warranty provides continued support for eligible workmanship and waterproofing-related defects after your bathroom has been handed over, subject to the agreed project scope and written warranty terms.
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Fixtures, fittings, and accessories may be covered separately under their respective manufacturer warranties. Normal wear and tear, misuse, damage caused by third parties, and alterations made after handover are generally excluded.
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Your warranty coverage, applicable period, exclusions, and service-request process will be explained and documented during handover, so you know exactly how to reach us should assistance be required.
02What warranty coverage does Muro provide?
Selected Muro workmanship is covered for up to 2 years, including plumbing piping, wall and floor tile adhesion, waterproofing and Muro wall tiles.
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Epoxy flake flooring is covered for 1 year, while eyeball lights and LED strips are covered for 6 months.
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Exhaust fans, instant water heaters, bathroom accessories and other electrical products are covered according to their respective manufacturer warranties. Custom-made items are inspected for visible defects during installation and handover.
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All warranty requests are subject to inspection, verification and the applicable warranty terms.
03How do I submit an after sales service form?
Upon project handover, our project team will provide an after sales service form.
Our team will assess whether the issue falls under Muro’s workmanship coverage, product coverage or the relevant manufacturer warranty.
04Can I cancel, exchange, or remove items from my order?
Changes, exchanges, or cancellations may be allowed depending on the item and your project stage. Administrative and handling charges may range from 5% to 70%, while customised items and special works may no longer be cancelled once work has commenced.
For changes made after materials have been delivered to site, an additional transportation fee of approximately RM150 may apply. Approved refunds will be processed within 60 days through the original payment method.
All requests are subject to review and approval by Muro.
Interested to know more?
Share your bathroom concerns, lifestyle needs, and design goals with our team. We’ll guide you through the suitable possibilities and the next best step for your bathroom.
- YOUR MAKEOVER JOURNEY
The Muro Process
We specialize in transforming visions into reality.
Explore our portfolio of innovative architectural and interior design projects
crafted with precision.
Step 01
Book Your Consultation
Book a site visit for an on-site consultation and let our team assess your space to bring your dream bathroom to life.
Step 02
Design Consultation & Quotation Planning
We assess your needs, explore suitable design directions, and prepare a clear scope and quotation.
Step 03
Work Commencement
Your makeover begins with dust-control preparation, project coordination, and daily progress updates.
Step 04
Final Inspection & Handover
We complete quality checks with you before handing over your completed project.
Step 01
Make An Appointment
With Us
Contact us via WhatsApp or Facebook, fill the form.
Step 02
Consultation & Sampling
Look, feel, touch the material samples
Step 03
Work Commencement
Look, few, touch the material samples
Step 04
Final Check & Handover
QC to ensure the finishes are perfectly